1. Customers may request a refund by canceling the payment prior to the shipment of the product following their order. Additionally, they may request a refund within 7 days from the product’s delivery completion date (or within a reasonable period determined by the sales and delivery method if the delivery completion date cannot be confirmed).

2. In this case, the return shipping cost will be borne by the customer for both directions and will be deducted from the refund amount.

3. Notwithstanding Paragraph 1, customers may not request a refund or exchange in the following cases:

• If the product is lost or damaged due to reasons attributable to the customer.

• If the value of the product has significantly decreased due to use or partial consumption by the customer.

ART Plus Co., Ltd. refers to the dispute types outlined in Annex II of the Consumer Dispute Resolution Standards, as stipulated by the Framework Act on Consumers, to determine product defects. In the event of the following, customers may individually request a refund within 90 days from the product’s delivery completion date or within 30 days from the date the defect was discovered or could have been discovered:

• Scratches, warping, whitening phenomena, painting defects, or other cracks and distortions.

• Malfunction or failure of function/performance in normal usage conditions, requiring significant repair, without fault attributable to the customer and contrary to the original contract.

• When the product defect poses or may pose a risk to the customer’s life, body, or property.

• Injuries or damages caused by poor container quality or breakage.

However, refunds are not available under the following circumstances:

• If the defect falls under the manufacturer's explicitly stated reasons for non-acknowledgment at the time of sale.

• If the product is partially or entirely lost, damaged, malfunctioned, contaminated, or impaired due to reasons attributable to the customer. However, damage to packaging for the purpose of checking the product is excluded.

• If the color or image differs from the actual product due to differences in monitor resolution.

When issuing a refund, depreciation will be calculated on a straight-line basis, and the service life will be applied according to the monthly calculation method recommended by the Korea Consumer Agency.

"Depreciation Cost = (Years of Use / Service Life) × Purchase Price."

If the customer does not receive the product (in all cases where the customer fails to receive the product without fault, such as non-shipment, non-provision, or incorrect delivery by the manufacturer), they may request a refund.